Mudi Dynamics

Customer Service – SAQA ID 242829 – 5 Credits

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About Course

Overview
Enhance your ability to deliver exceptional customer service and create positive client experiences that support business growth.

Course Details

  • SAQA ID: 242829

  • Credits: 5

  • Duration: 8 Weeks

  • Level: All Levels

  • Lessons: 8

  • Price: R1,900.00

Learning Outcomes

  • Understand customer needs and expectations

  • Apply principles of effective customer service

  • Handle complaints and resolve issues professionally

  • Build strong, lasting customer relationships

Certification
Learners earn a Mudi Dynamics Accredited Certificate recognized across industries.

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Course Content

Section 1 – INTERNAL AND EXTERNAL CUSTOMERS
Explain standards of customer service expected by the organisation

  • Lesson 1
  • Lesson 2
  • formative Assessment

Section 2 – STANDARDS OF CUSTOMER SERVICE
Explain standards of customer service expected by the organisation

Section 3 – MEASURE CUSTOMER SATISFACTION
Outcome Measure customer satisfaction on an ongoing basis Learning Outcomes, Measure key performance areas against organisational standards, Record information regarding performance against accepted standards

CORRECTIVE ACTION
Identify corrective action, if required, and make recommendations to line management

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